I thought I would give a few tips to help you in your quest to become cabin crew. I have only went through the application and assessment day process once so I don’t claim to be an expert, but I only attended the one assessment day and was successful so I must have been doing something right 🙂
- Have all your paperwork in order, I have already mentioned that I had to wait for replacements of my GCSE certificates.
- Think about any costs involved, I had a lot to consider! Travel to venue, hotel, replacement certificates, smart interview outfit – all in I probably spent close to £500. If you live near London or have friends or family you can stay with the night before you probably won’t spend as much me. I also could have saved money if I had gotten the coach or train down, I decided to fly as it was quicker. You will not be reimbursed for any expenses that you incur getting to and from the AD.
- From the minute you arrive to the minute you leave be nothing less than polite, friendly and respectful to everyone you meet. Smile until you think you can smile no more, and then smile some more! You never know when they are watching you!
- Be punctual, the plane waits for no one!
- Pay attention to your appearance. No you don’t have to be amazingly beautiful to be cabin crew, it isn’t the 60s anymore. You do however have to appear smart and well groomed, so for girls no low cut tops or mini skirts, have your hair neatly tied back, no chipped nail polish and don’t go over board on the makeup. Guys polish your shoes, put on a nice suit and shave or at least trim your beard. My advice is if you would feel out of place at church then you would probably be out of place at a cabin crew assessment day!
- Mix with the other candidates, at the end of the day you are all in the same boat and will all be just as nervous as each other. I found chatting with the other candidates helped relax me and it was interesting finding out why they had applied etc.
- Don’t even think about talking over anyone during the group task, no matter how good a point you think you have to make. Be patient and let the other person finish speaking.
- If someone is being quiet during the group task try to get them involved, ask what they think etc. This will show that you are a people person and that you are interested in the opinions of others, it also helps the other person as it gives them a chance to shine so it’s a win-win situation for both!
- If you make it to the interview it will consist mostly of behaviour based customer service questions e.g. “Give me an example of a time when you had to deal with an angry customer. What did you do to resolve it?” They are looking for specific answers, so have a good think about times when you have gave great service or had to deal with a problem at work. Try to think of times when you have worked well as part of a team.
- Try your best to stay calm and try to enjoy the day, easier said than done I know but it is best not to let your nerves get the better of you.
If you have a cabin crew assessment day coming up good luck! Just be yourself and give it your best 🙂